🚨Process Associate - Service Desk Genpact
Hyderabad
Updated On: Sep 3, 2025
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Eligibility
Graduate
Fresher
Job Description
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Genpact is hiring for the role of Process Associate- Service Desk!
Responsibilities of the Candidate:
Assist end users through Phone, chat & Web tickets, addressing their queries and concerns promptly
Update and maintain the log notes in the ticketing tool to provide a comprehensive history of customer interactions.
Actively resolve tickets by selecting appropriate resolution categories in the ticketing tool.
Actively troubleshoot hardware, operating system (OS), standard office suite, and browser-related issues.
Provide hardware support for desktops, laptops, and mobile phones, offering first-level assistance for printers.
Actively troubleshoot applications and demonstrate foundational proficiency in diagnosing and resolving issues related to mobile devices.
Requirements:
Graduate in any stream
Utilize soft skills such as active listening, demonstrating empathy, and showing courtesy to enhance customer interactions and support experiences.
Ability to speak to a non-technical audience about technical problems
Efficiently multitasks to handle multiple customer inquiries and technical issues simultaneously.
Preferred Qualifications/ Skills
Good communication skills
Demonstrate proficiency in the following technical skills:
PC/Laptop
Basic Networking
Chrome, Edge & Mozilla Firefox
Operating systems
MS Office 2016
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Job Location(s)
Hyderabad
Experience
No prior experience required
Work Detail
Working Days: 5 Days
Job Type/Timing
Job Type: In Office
Job Timing: Full Time