🚀 Amazon is Hiring – Ops Specialist (French) 🇫🇷💼
Ops Specialist (French) – JWO CS, CXQO
Company: Amazon
Location: Hyderabad
Salary: ₹5.5 – 9 LPA
Industry Type: IT Services & Consulting
Department: Customer Service (CXQO Team)
Experience Required: 0 – 2 years (French roles)
Education Required: Bachelor’s Degree in any domain (preferably French)
💡 Job Highlights:
Bachelor’s degree + proficiency in French (B2) and English
0 – 2 years experience in French-related roles
Work involves customer issue resolution via email, SIMs, and voice calls
Cross-functional collaboration for quick resolutions
Maintaining high customer satisfaction
🛠 Key Responsibilities:
1. Resolve customer issues & answer queries via email, SIMs, and calls.
2. Communicate fluently in French & English (excellent speaking, reading, and writing).
3. Maintain customer satisfaction by listening calmly & responding empathetically.
4. Work cross-functionally with internal teams for quick resolutions.
5. Identify recurring customer issues & escalate for root-cause fixes.
6. Recommend and implement small-scale process improvements.
7. Proactively raise issues/alerts affecting operations.
8. Maintain strict confidentiality as per Amazon policies.
9. Ensure compliance with SLA and quality standards.
10. Work in Core queues and switch between functions as per business needs.
11. Drive quality, productivity, and process improvement while motivating team members.
12. Flexible to work in a 24×7 environment (100% work from office).
📚 Basic Qualifications:
Bachelor’s degree (any domain, preferably French)
0 – 2 years of French role experience
French B2 & English proficiency (reading, writing, speaking)
🌐 Apply Link:
Click here to Apply & Take Assessment
https://www.amazon.jobs/en/jobs/2912405/ops-specialist-french-jwo-cs-cxqo